Thank you for choosing Binndi Incense.

We take great care in packing and delivering our incense so it reaches you safely, on time, and in perfect condition. Please review the details below to understand how your order is processed and shipped.

Shipping Methods

We currently offer reliable shipping options across India to ensure secure deliveries:

• Standard Courier Delivery

• Freight Delivery (applicable for bulk or larger orders)

We work with trusted logistics partners to ensure safe handling and timely delivery of all orders.

Order Processing & Delivery Timeline

• All orders are processed and dispatched within 1–2 business days.

• Once shipped, delivery typically takes 3–7 working days across India.

Delivery timelines may vary slightly based on location, public holidays, or unforeseen logistics delays. We appreciate your patience in such cases.

You will receive a shipping confirmation via email or SMS, along with tracking details, once your order is dispatched.

Shipping Charges

Shipping charges are calculated based on the weight of your order and delivery location:

• ₹50 to ₹250 (Pan India, depending on weight and location)

• The final shipping cost will be clearly displayed at checkout before payment

We aim to keep shipping costs affordable while ensuring careful packaging and handling.

Delivery Coverage

We currently ship to most cities, towns, and select rural areas across India.

If your location is not serviceable by our courier partners, we will contact you to arrange an alternative solution or issue a full refund.

Payment Methods

We accept the following secure payment options:

• UPI (Unified Payments Interface)

• Net Banking

• Credit & Debit Cards (Visa, Mastercard, RuPay, etc.)

Cash on Delivery (COD) is currently not available.

Orders are confirmed only after successful payment.

Order Tracking

Once your order is shipped, you’ll receive a tracking number via email or SMS, allowing you to track your shipment in real time.

If you do not receive tracking details within 48 hours of order confirmation, please contact us:

• Email: sales@binndi.com

• Phone: +91 8095 007 888

Shipping Delays

While we strive to deliver on time, delays may occur due to:

• Weather conditions

• Public holidays or regional restrictions

• Courier or transit-related issues

In such cases, we will keep you informed of any significant updates regarding your order.

Incorrect Address Disclaimer

Please ensure that your shipping address is accurate and complete at checkout.

If you notice an error, contact us immediately. Address changes can only be made before dispatch. Once an order is shipped, we are unable to modify the delivery address.

Undeliverable Orders

If an order is returned due to incorrect address details or failure to accept delivery:

• The order may be subject to a restocking fee

• Shipping charges will not be refunded

Lost or Stolen Packages

Binndi Incense is not responsible for packages marked as “Delivered” by the courier.

If your tracking shows delivery but you haven’t received the package, we recommend:

• Checking with neighbors or building security

• Contacting the courier directly

Please inform us so we can assist with follow-up where possible.

Return Request Window

Return requests must be raised within 3 days of delivery, and approved returns must be shipped back within 14 days.

Please note:

• Items must be unused, unopened, and in original packaging

• Return shipping costs are borne by the customer unless the item is defective or incorrectly delivered

Refer to our Return & Exchange Policy for full details.

Out-of-Stock Items

If any item in your order is temporarily out of stock, the entire order may be held until all items are available.

If you prefer partial shipping, please contact our support team. Additional shipping charges may apply.

Acceptance of Policy

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Need Help?

If you have any questions about shipping, delivery timelines, or order status, feel free to reach out:

• Email: sales@binndi.com

• Phone: +91 8095 007 888